Frequently Asked Questions

Store
- How can I be sure Timeless Cels is reputable and trustworthy? – We have been a passionate and avid enthusiast of cartoons, anime, manga, video games, as well as various other forms of art for decades. Please take a little time to learn a little bit about us and our sister gallery, and you will find the reputation and approach that made us what we are today.
- Are the items sold on the website authentic and accurately described? – We absolutely guarantee the authenticity of the cels and accuracy of our description, or your money will be refunded 100% including shipping both ways. We always try our best to make sure to provide you with as much information on the item as possible, and that you are as informed you can be before making an expensive purchase or investment. Many galleries do display cels labeled or attributed incorrectly; we are all humans and do make mistakes, but we work diligently to avoid misrepresenting any item and you can be assured you are under good hands and eyes.
- How do the cels look in person compared to the pictures on the website? – Unlike many other galleries, we do not scan the cels using flatbed scanners which dull the colors while sharpening the lines and increasing contrast, which also hides a lot of the imperfection and signs of wear/aging. Our images are taken using a camera and intended to show you how the cel appears under a well-lit condition.

Purchasing
- Can I see the cels in person before I buy? Can I pick up the cels locally in person? – We would be more than happy to provide our customers with any images of our pieces upon request. Under normal circumstances, the customers would not be able to see the item in person or pick it up locally for security reasons; we appreciate your support and understanding. Exceptions can be made for high-valued purchases with a verification process.
- What type of payment do you accept? – We accept various forms of credit card, PayPal, CashApp, Zelle, and Sezzle.
- Can I cancel an order that has not yet shipped out? - If the order has not yet shipped out, we will be more than happy to cancel the order. However, we will have to deduct 3.2% from the refund (9% if Sezzle is used) in order to cover the processing fee charged by the payment provider.
Shipping
- Do you ship to my country/state? – Yes, we ship worldwide and you can enter your information in the “Shipping rates calculator” located in your Shopping Cart. However, shipping and insurance terms may differ based on your country of residence, and please be aware of the risk if you are ordering from an illegal state/country.
- Can I track my order? – Yes, on the day of shipment we will email you a shipping confirmation that includes tracking information. You will be kept informed of the transportation process at every step.
- Where does the order ship from? – All orders will ship from Washington State, United States, and returned orders will be addressed there.
- How will the order be packaged? – For security purposes, all orders will be shipped in a type of packaging that is completely discreet with plenty of cushioning.
Returns/Exchanges
- How do I return my order? – If you would like to return your order, please contact us through email (info@timelesscelgallery.com) to initiate the return process. Please note that we generally do not accept return inquiries two weeks after the package has been delivered. Please refer to our return policy seen here .
- What is your return policy? – Please refer to our return policy here.
- How long does it take for a return credit to process? – Once the returned order is inspected and the refund is processed, it takes about 3-5 business days on average for the refund to be shown in your account.
当店の提供する商品・サービスに関して
- 新商品を次いつ入荷するか教えてください– 恐れ入りますが、入荷や価格の変更、値引きなどは場合によって常に違いますので、決まった日や時間に行われるといった事はありません。しかし、当店のSNSなどでお知らせしておりますので、ご希望の方は当店のインスタグラムをフォローいただけますようお願いいたします。
注文に関して
- どのような支払い方法を扱っていますか？– 当店では、クレジット・デビットカードやPayPalの他、銀行振り込みやCashApp、Zelle、Sezzleでのお支払いもお受付しております。
- まだ発送されていない注文をキャンセルしたいのですが– まだ発送されていないオーダーでしたら、その場でキャンセルいただく事が可能です。しかし、キャンセルの理由がお客様都合による場合、決済手数料（カードでお支払いの場合は4％、Sezzleの場合は12％です。この料金は上記の決済会社が徴収するもので、当店へ支払われる手数料ではありません事をご理解いただけますと幸いです）を差し引かせていただきます。
発送に関して
- 注文が完了した後から発送までどのくらいかかりますか？- 殆どのご注文はお支払いから1-2営業日以内に発送いたします。場合によっては3～5日ほど掛かることもございますが、その際は事前にお知らせいたします。
- 注文や発送状態を追跡することはできますか？ – お客様のご注文が発送され次第、追跡情報をEメールにてお知らせいたします。
- 購入した商品は何処から発送されるのですか？ – ご注文いただいた商品はアメリカ合衆国　ワシントン州　べリングハム市　から発送されます。
- 注文はどのように梱包されるのですか？ – セキュリティ上万全を期すため、全てのご注文は折れや破損などが無い様プラスチックのスリーブに入れた後、段ボールなどの板二枚に挟まれた状態で封筒ではなく箱に梱包しております。加えて、この箱も当店名や内容物が分からないような外観の物を使用しております。
返品・交換について
- 一度届いた商品を返品もしくは交換することは可能でしょうか？ – 当店では、ご注文が配達されてから一週間以内にお問い合わせいただけた場合は返品・交換を受け付けております。詳しくは、こちらのページをご覧ください。
- 返品が完了したら、返金されるまで何日ぐらいかかりますか？ – お客様の使用されているお支払い方法にもよりますが、返金の処理はお返しになった品物を受け取ってから1-2営業日以内に行われますので、通常はそれから3-5営業日以内にお客様の口座に返金される筈です。

Sign Up for our Newsletter

Sign up to get the latest on sales, new releases and more …

Store Policies

Information

Powered by Shopify

Frequently Asked Questions

Sign Up for our Newsletter

Store Policies

Information

Social