How can I be sure Timeless Cels is reputable and trustworthy? – We have been a passionate and avid enthusiast of cartoons, anime, manga, video games, as well as various other forms of art for decades. Please take a little time to learn a little bit about us and our sister gallery, and you will find the reputation and approach that made us what we are today.
Are the items sold on the website authentic and accurately described? – We absolutely guarantee the authenticity of the cels and accuracy of our description, or your money will be refunded 100% including shipping both ways. We always try our best to make sure to provide you with as much information on the item as possible, and that you are as informed you can be before making an expensive purchase or investment. Many galleries do display cels labeled or attributed incorrectly; we are all humans and do make mistakes, but we work diligently to avoid misrepresenting any item and you can be assured you are under good hands and eyes.
How do the cels look in person compared to the pictures on the website? – Unlike many other galleries, we do not scan the cels using flatbed scanners which dull the colors while sharpening the lines and increasing contrast, which also hides a lot of the imperfection and signs of wear/aging. Our images are taken using a camera and intended to show you how the cel appears under a well-lit condition.
Purchasing
Can I see the cels in person before I buy? Can I pick up the cels locally in person? – We would be more than happy to provide our customers with any images of our pieces upon request. Under normal circumstances, the customers would not be able to see the item in person or pick it up locally for security reasons; we appreciate your support and understanding. Exceptions can be made for high-valued purchases with a verification process.
What type of payment do you accept? – We accept various forms of credit card, PayPal, CashApp, Zelle, and Sezzle.
Can I cancel an order that has not yet shipped out? - If the order has not yet shipped out, we will be more than happy to cancel the order. However, we will have to deduct 3.2% from the refund (9% if Sezzle is used) in order to cover the processing fee charged by the payment provider.
Shipping
Do you ship to my country/state? – Yes, we ship worldwide and you can enter your information in the “Shipping rates calculator” located in your Shopping Cart. However, shipping and insurance terms may differ based on your country of residence, and please be aware of the risk if you are ordering from an illegal state/country.
Can I track my order? – Yes, on the day of shipment we will email you a shipping confirmation that includes tracking information. You will be kept informed of the transportation process at every step.
Where does the order ship from? – All orders will ship from Washington State, United States, and returned orders will be addressed there.
How will the order be packaged? – For security purposes, all orders will be shipped in a type of packaging that is completely discreet with plenty of cushioning.
Returns/Exchanges
How do I return my order? – If you would like to return your order, please contact us through email (info@timelesscelgallery.com) to initiate the return process. Please note that we generally do not accept return inquiries two weeks after the package has been delivered. Please refer to our return policy seen here.
How long does it take for a return credit to process? – Once the returned order is inspected and the refund is processed, it takes about 3-5 business days on average for the refund to be shown in your account.